HOW WE TREAT YOUR INFORMATION
How we use information about you is covered by the EU General Data Protection Regulation (GDPR) and the Data Protection Act. Personal data is defined as ‘any information relating to an identifiable person who can be directly or indirectly identified’.
We will take all appropriate technical and organisational steps to protect the confidentiality, integrity, availability and authenticity of your data.
We collect and securely store information about you for the purpose of providing you with the treatments, products and services you consent to receive. We undertake to fully explain and ensure you understand the treatments, products and services you use or experience and the reasons why we need to collect and use your information.
What information we collect from you includes (but is not limited to):
- Personal information such as name, date of birth, contact information, emergency contact and medical contact.
- Health history and current health concerns relating to injuries and any contraindications or medical advice about your treatment with us
What purposes we use your information for:
- To contact you regarding appointments and bookings
- To prepare you for treatments and follow up on your progress after your session
- To make recommendations regarding future treatment or services which are appropriate for you
- To adjust and tailor treatment to your physiological, functional, wellbeing and logistical needs
- To assist the relevant health authorities in the monitoring and contact tracing should there be an outbreak of infections disease (such as Covid-19) that may affect you
- To assist in the event of an emergency
- To assist in the event of an insurance claim
Who we might share your information with:
- Your regular medical team or other health providers, with your consent if advised to do so by you
- Emergency services in the event of an emergency
- Your emergency contact in the event of an emergency
- Relevant health, professional indemnity and personal liability insurance providers in the event of an insurance claim
Under the Data Protection Act 2018 you have the right to request and access your personal data and specify your preferences regarding processing and storage of your personal information, subject to the legal purposes for which we are required to maintain records of your data as specified above, or any other reasonable legal use which may arise from the ordinary provision of our services to you. If your request is considered repetitive, unfounded or excessive a reasonable administration fee can be charged to accommodate your request.